HOmeChoice Dispute Department process

I have been calling and emailing HomeChoice to get a ********** account sorted and they don't even bother to respond to my email and confirm the status of the investigation. I send them the documents requested in September 2020 to get the investigation done and has been calling the Homechoice Dispute department with no help at all. has send emails after emails and they dont bother to respond to my emails. i strongly think that they are have created syndicate themselves to increase sales by de*****ing people.