Homechoice - Disgusting Service Levels

I have been a regular customer of Homechoice but their recent service delivery levels have dropped to shocking proportions. I ordered a bedding set and literally each item was delivered separately without contacting me to confirm delivery. So basically they were just dumped at my unit whilst I was away at work. I also did not receive the item as described on the website, I was given something different due to lack of stock according to them. Again I was not offered a refund or advised of the lack of stock. The last item I was expecting has now gone missing. Apparently it was received by a third party that I have no knowledge of which could mean anything, it could have been delivered to a random stranger and I am being billed for this. Even more disappointing is that I had a lengthy discussion at head office level expressing my frustration and it clearly has fallen on deaf ears. Shocked and Disgusted!!!