Homechoice Disgrace

I'll never in my life again do business with Homechoice. I ordered my parcel more than 30 days back, receive nothing as yet. Homechoice gave me no feedback as my tracking number doesn't even exist at the Post Office after several enquiries. They still don't know where my parcel is and they are giving the Post Office all the blame, nice since the post office strikes only started way paste the date on which I should have received my parcel. I paid upfront for my order and I don't even want to know how long they will take to refund me if I cancel my order, which I can't even do because my parcel is still lost and cancellations can only be done when they have the parcel back in their warehouse! They can't tell me when this query will be resolved as they have been working since last week, after the Post Office informed them of the strike, to collect the parcels back from the hub. Cant believe it can take this long to collect MISSING parcels! The tracking number should be on the papers they got from the Post Office when they posted the parcel, they cant even give me the correct tracking number so how the hell will they find the MISSING parcel? Unbelievable bad service!