1 reviews | Active since May 2010
Homechoice disappointing again
I have ordered a bedroom suite from Homechoice on the 17th of April 2015. I was told on the call that there is stock of the item and thus was confident in placing my order. No feedback has been received by myself since then and upon calling today was told that there is no stock and I must just be patient until stock is received. (Not that they could give me a date or even rough idea as to when there might be stock.) I placed my order with Beauty and would like my recorded telephone call with her to be audited. I would also like an explanation as to why I was **** to and why I was promised stock. This is not the first incident with Homechoice but they have usually sorted the problem out before I have had to resolve in going to the likes of HelloPeter. I am highly disappointed and hope that they will step up to the plate and keep their promise and deliver my order.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
