nM
nke M

1 reviews | Active since Mar 2015

28 Jul 2016, 09:45

Homechoice did it again.

<p>On the 17th July i made an online order for Homechoice and i made a payment immediately and also sent the proof of payment. When i made the order i was notified that the item i was ordering was still in stock that is why i went ahead with the order.</p> <p>Today 27 July 2016 i recieved an sms saying that my order was cancelled due to lack of stock, why did they assure me that there was stock if they were not sure in the first place? This is messed up and very disappointed, i thought i should give you a second chance after being disappointed plenty of times with Homechoice but you just did it again, be sure not to hear from me or the people that know me anymore until you fix your sick system. You sell dreams to your customers and never deliver them,that needs to change. Please get my money back into my account. My Homechoice account number is ********** 72</p>

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Replies (1)
Homechoice
Homechoice's reply01 Aug 2016, 09:37
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team