homechoice destroying my name and my credit score

from February 2024 i ve been having problems with homechoice

different amounts to be paid VIA DEBIT ORDER from R1200, R1750, and R2250!!!!!! and they only deducting R1200 don<t no why and what the correct amount is Trans Union amount shows on their system R1750 on my account website now it is R2250.

today 1 October 2024 my debit order was not DEBITED AND THIS WILL RESULT IN NO PAYMENT OR ARREARS AGAIN AND ITS NOT MY FAUL.

ive phone home choice 10 times today they cut of the line emails to their complaints department no feedback or reply i ve phoned trans union phone disconnects i phoned fin choice Fias Ombudsman National Consumer Council NCr Credit Regulator. ive trying to get these ppl to fix my account my credit score and my amount on my account.

my credit score dropped with points coz home choice created arrears on my account by not debiting the correct amounts. and my credit that was also been taken away because home choice is having faults?wrong amounts on my account.

i ve been told twice that i ve made a PROMISE WITH COLLECTIONS TO PAY.---- I VE HAD NO CONTACT BOTH TIMES WITH A COLLECTIONS AGENTS AND MADE NO SUCH PROMISES WITH NOBODY PROOF ON YOUR SIDE BY DOING VOICE RECORDINGS AND EMAILS. YOU FALSELY ACCUSED ME OF THIS STUFF.

I need homechoice to correct what they have done on my account my credit limit and my credit score that shows i was in arrears that i was not even properly notified and explained what happend and why my amounts was wrong in the first place . i need it to fixed asap coz like i said iam not in the wrong here.

Thank you