1 reviews | Active since Oct 2023
HOMECHOICE: DENIED REFUND
Hi there, on the 15th of August i ordered a comforter set that was on a special through PayJustNow. I have been trying to call and email Homechoice in vain.After a month, I then decided to visit the showroom in Wynberg, spoke to the manager who told me there was a problem, it seemed i opened 3 accounts so my order was cancelled. I then told him to help me correct what i did wrong. I asked him to do the online order afresh from his side. There was another problem again. After sitting there for more than an hour i lost all my patience and left. I decided to request a Refund, i received an sms to say my request has been received, but the next day another sms came saying my refund hasnt been approved. There is no explanation to say why. it is almost 3mnths now. No calls, no emails, no sms from Homechoice and mind you, in one of the sms it was confirmed that my order has been paid (in full).i approached my bank regarding this matter, i asked for a copy with proof of a full payment. I then emailed the proof from the bank and PayJustNow to Homechoice. No one at Homechoice seems bothered by the number of complaints i lodged. Please advise me, i will not stop knocking untill i get to the right door
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice