Homechoice delivers wrong bought items and dont want to take it back

Good day

I received a call from a salesperson earlier this year and ordered a Connex i5 laptop on my account. The parcel PF***0-1 on order ***4 was delivered by Courierit on monday 10 March 2025 at 17:25.

I opened the big brown homechoice box and took out the laptop from its box to switch it on then I saw the intel celeron sticker on it. I realised that it is not the i5 laptop that I agreed to.

I immediately send the "RETURN" sms to *** to no reply to date. I called customer service today and the official said I cannot return the item. I did not agree to the delivered item and want to return it to homechoice. There was no tempering with the item at all. I took it from its box because I trusted that its the correct item.

You can listen to the recording of the sales call to verify. Please resolve this issue and send courier to collect the item. If not, I shall reverese all debit orders for it.

Homechoice complaints department just simply reply to my complaint that they will not take back the laptop because I opened the box. I could not have known for sure if its the correct laptop if I had not opened the box.

Homechoice have alot of freelance salespeople that will just say anything to you to make a sale. It is the second time they lie to m bout a product and then the wrong things are delivered. They are unprofessional and some dont even know english.

DONT EVER BUYT SOMETHING FROM HOMECHOICE!!!!!!! JUST DONT, YOU WILL REGRET IT!!!