Homechoice: Delivering what you did not order!

<p>I ordered two items form HomeChoice and the one item ws a Fay 5-piece polar fleece sheet set order no. # ********** 8 on the 21st June 2016 and to my surprise received a 6 piece Peach oxford Duvet Set instead on the 25th July 2016. I called the call centre to let them know that they had made a mistake and sent me the wrong order, only to be told, the delievry is indeed correct. They call it a "substitute". Because my actual order was out of stock, they sent me a Duvet Set instead. No one from HomeChoice contacted me on my phone or via mail, to inform me that the order i had placed was out of stock. No one called me to ask me I would rather cancel that order or accept "a substitute"</p> <p> </p> <p>The lady from the call centre then advised me that i would need to go to a local post office to send back this delivery i did not order. </p> <p> </p> <p>Dear Homechoice, i have paid for what i actually ordered. I am not paying for anything i did not eprsonally order. I am not paying for a duvet set which YOU (on your own/ by yourselves/ without even consulting me) decided to deliver to me. I believe the onus is on you to rectify this problem and not myself. I work 7 days a week, i ordered online for time and financial convenience. You are now telling me that i need to take time out of my schedule, spend money on fuel driving to a post office, que at a post office, pay for the delivery of an order i didnt make at the post office, send you a proof of payment of what i spent at the post office, hope and wait for a refund of money i was never supposed to spend, mony i have to spend because of your incompetence.</p> <p> </p> <p>The calls and sms's of my accoubnt being in arrears must stop immediately. The delivery you assumed i would love, is waiting at the reception area where the driver handed it. The same way it was dropped off is the same way it can be collected. This is my account number ********** 53 .</p> <p> </p>