HN
Hein N

1 reviews | Active since Oct 2020

30 Jul 2021, 16:36

HOMECHOICE - DEFAMATION AND HARRASMENT GALORE!!!!!

The service centres are shocking from HOMECHOICE. What the HELL!

This is a company that I would not recommend anybody to deal with . I'm a good paying customer and my account is always up to date. I keep on getting calls from their collections call centre to ask me when I am making a payment. I am receiving statements and I am self employed, thus I did advise their customer service centre that I cannot always pay on the specific due date due to that some of my clients pays late and they have been reprimanded for this. I DO NOT trust HOMECHOICE to load a debit order at all. I phoned the customer services call centre today and a lady with the name Onella confirmed that my account is up to date and she does not understand why I am being HARRASSED!!!! FOR PAYMENT. Their idiotic drones phones me about every day between 3 and 4 times. It is so bad that I have no alternative to swear at them as they are dumber as freaking soil. THEY DO NOT LISTEN!!! The economic climate at this stage forces me to buy on credit due such as large appliances if they break. I have no choice at this stage to deal this with *****ic company and will ADVISE ANYONE NOT TO OPEN AN ACCOUNT WITH HOMECHOICE!!!!

I am keeping record of all Names, dates and times and will hand this over to my attorney to open case of defamation and harrassment.

Should I stop paying my account.... Yes, I will get listed and unable to obtain credit but there are companies out there that look at how you have been dealing with credit in the past and consider assisting you. I AM TOTALLY FED UP WITH HOMECHOICE! I DON'T CARE IF YOU BLACKLIST ME....IT IS BETTER THAN TO DEAL WITH YOU RETARDED *****S!!!!

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Replies (2)
Homechoice
Homechoice's reply30 Jul 2021, 16:42
Official
Hi Hein.

We’re very sorry to hear about the poor service you experienced. 

We will investigate this process to see how we can best improve it going forward!

Apologies for the inconvenience caused,
Homechoice
HN
Hein N's update30 Jul 2021, 16:49
Reviewer Update
Please do not promise anything and apologise. This is the 2nd time I am complaining about this. My previous complaint was in February 2021. Now this is again in July 2021. I have proof that nothing was done and I will be submitting this as well as my previous complaint to the credit ombudsman. If they cannot resolve it I am referring it my to my attorney.