Homechoice deceit people, they lie and crock people

Good day During 06 December 2018 I bought 3 Duvet ( Nina 6pc, Ronda 10pc and Beverley 3pc) and I got a gift Mauricia 7pc. when I went to collect my the duvets I saw that they gave me the wrong colour for Ronda and I spoke to Tshepo at Rissik JHB stores and he called the head office in cape town they advised that the colour I want they don't have. I said can they exchange it because I was buying it for the kid, he said they cant exchange but they will return it and order another one for me. I returned it on the 11 Dec 2018 and they exchanged and ordered another one on the 12 December 2018. I asked the guy if there is not going to be a problem, they checked if the gift is linked to it and they also check their books and they advised that its not linked to anyr duvet I bought. On the 13th of December 2018 I got an sms from home choice advising me that I will be charged for the gift because I didn't return it. I went to the stores the following day and spoke Thimna and she called the head office and we spoke to a team leader I forgot his name, he advise that they will reverse it because the gift was not linked to any duvet and I bought another duvet after returning the Rondo. I thought everything is fine until I got a letter on the 8th January 2019 stating that I will be charged for the gift they gave me. on the 9th I called the call center and spoke to Theo and Unathi, they said they will look into the matter and get back to me. I didn't hear from them. I called on Monday and 11th January 2018 and spoke to Lavinia and I explain the whole story she promised to get back to me and they did however they referred me to the store to get a letter from the and they will do the reversal and I immediately went back to the shop in Rissik on the 12th January 2019 and spoke to Oamo and Rachel her manager. I explained the whole story to them and Oamo tried to assist by the manager and Rachel they said its too much money they cannot reverse it, its either I return the gift or I pay for it. firstly I didn't ask for that gift I went to collect my order on that day to my surprise I found that gift of which I ask in the store same day that it wouldn't be a problem because I am exchanging the Rondo duvet or must I return the whole order, they said no. But now no one want to take ownership and assist.

I am so angry and ****ed off and i don't want nothing to do with home choice anymore. their service sucks and i was ***** over by the salesman and the store crocked me. they are full of lies and cheat people, i was a good customer and very loyal to them but now i will never refer anyone to that store again. i hate it with passion. please let them delete my name on their database and my contact number. i don't want anyone calling me from their stores or sending me their ********* advert book.