homechoice debited my account of R5000 and i never

my account was debtited of R4964.22 for purchase i never made by homechoice. i have purchased goods for cash before from them with purchase order numbers:***7&***4 (2 slow cookers and a collapsible dryer) but to my suprise yesterday i got billed for nothing i never bought. im so disappointed and unhappy as this is of inconvinience to me and my family funds.according to them i ordered couches on the26/2/15 with order number:***7 which were dispatched but i never received nor odered such. It is also suprising that a purchase made in february could be billed only in april and they have no records of me signing for delivery.when i call them to inqiure they put me on hold for 2hrs and kept on transfering me from one person to the other.when i called i talked to Phumza and Babalwa. please help im fustrated.