Homechoice **************** and pathetic service!

Homechoice has the death of me. I bought a 19 piece pot set which was supposed to be non stick as the salesman informed me. Later discovered all was lies I called to return package which remained at my home for almost 1 year waiting for collection. Eventually, it was collected by a guy in civvies with a suv I asked for documents to sign stating the item was collected he said it was not needed so saved his contact details. Today I am being charged for those pots they claimed 1 item was missing last month I told the consultant I took a photo of the items in the box and I could see the item packed. She advised me send the photo via whatsapp which I did, I inserted a red arrow pointing to the missing item which was a plastic lid. Today I called for closing balance still billed for the full amount I was advised 2 items were missing an affidavit is required to which not one person called me to inform me. I call HomeChoice almost each month with no conclusion for this matter in fact not one consultant knows my closing balance yet I have been handed over. The lawyers have one amount, HomeChoice has another amount. I have been following instructions from consultants yet I am handed over for their mess up. Homechoice are ******* their managers, team leaders have listened to recordings and did everything with investigation even apologized and said it would be corrected and yet, I am handed over for an account that nobody can give me a closing balance for I would advise anybody to not get involved with Homechoice ever. I have never ever dealt with such ******* in my life you sit with your item and lie and deny and still charge me in full for something I do not have. To think that this purchase , I was called for and not the other way round however I seem to be doing all the calling now. I am so done with this company and I will expose them on every platform you can't do this to people and get away with it.