1 reviews | Active since Jul 2016

19 Feb 2019, 14:28

Homechoice customer service lacks service

Im a 31 year old lady who just moved into a new place. I was looking to open an account with homechoice and was asked to register online by the customer service agent who assisted when i called in. I struggled to do this online so i called again for assistance.. but to my dissappointment my calls kept getting cut. Eventually i opted for them to call me back and they did... halfway through the conversation the call was cut again. I called back again and the lady said she'd help me register...since i didnt have enough airtime, i asked that she please urgently call me back and up till now im still waiting. I would have really loved to be part of the home choice team but if their lines and consultants keep cutting people, what guarantee do I have that my orders will be placed and delivered on time??? This is very dissappointing

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Replies (1)
Homechoice
Homechoice's reply19 Feb 2019, 15:02
Official
Hi Koketso

We’re so sorry we let you down. One of our staff members will contact you shortly. 

Speak to you soon, 

Lee-Ann