Homechoice customer service is TERRIBLE!!!
<p>We ordered a duvet set and extra set of curtains. When we received it the curtains was incorrect and the duvet was not as nice as it was advertised. We phoned their customer service number and we were rudely told that we need to send the parcel back at our own cost. When we asked to speak to a manager, we were told that we couldn't and put on hold for awhile.</p> <p> </p> <p>Basically we were told that it is our problem to send the parcel back to them.</p>
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Homechoice's replyOfficial
11 Nov 2016, 10:08Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply11 Nov 2016, 10:08
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team