1 reviews | Active since Mar 2024
HOMECHOICE CUSTOMER SERVICE GONE TO THE DOGS
I have had an account with Homechoice for more than 30 years, actually my first bedroom set after I just started working in 1988 was bought through them. However, their customer service has just gone to the dogs. No one listens to the problems that their own accounts department is creating. I purchased a blanket Combo in April 2024, from which I received a short order. I have since taken the blankets received back to Homechoice but still they are refusing to reverse the interest and whatever charges they have charged me since then, long before then I have not been receiving my monthly statements, and then suddenly I received a statement showing a staggering +R 18 000-00 account, I have been trying to have this matter resolved but to I am just not succeeding, because no one is willing to understand, I have explained everything to the best of my ability to illustrate and elaborated my problem, bu t no one understands. But one this that I know, I will not be paying interest that is supposed to be reversed. Till such time as I receive an adjusted statement, adjusted amount and until they are transparent by giving me a recon account of my account, I will not be paying the account that more interest is charged and account is not reversed.
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Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice