Homechoice Customer care

Homechoice, I am so disappointed!. I settled last year July, after they've handed my account to Blake and Associates. I've asked for settlement amount and asked them to debit all owed funds. To my surprise around November Homechoice called and said I owed them. I laid a complaint but the customer care lady who called me didn't give me answeres, she literally said she doesn't know how to assist me. But was quick to take that account back to Blake and Associates without handling my dispute. Homechoice custumer care stuff needs training, they're so *********** and lack experience. They've messed up my credit score 😪