Homechoice. ********* who take money from your account without your consent

I've never had an account with Homechoice nor have I ever tried to open an account with them. Suddenly, R639-00 was deducted from my bank account, without my permission. I phoned Homechoice and explained the situation to them. All the details on the account was wrong, except for my ID number and my name. They told me to send an affidavit, certified copy of my ID as well as my bank statement to get the process started. I sent all the relevant documentation to them. Today I called again after seeing that it has affected my credit score. They gave me their ***** line. I called the number but the line cuts off after an automated voice says to have your ID number ready. This is unacceptable. These people are ********* and does nothing to assist.