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Albert R
1 reviews | Active since May 2018
11 Jun 2023, 13:55
Homechoice credit dissapeared
Homechoice push my credit facility up to over R20 000 and call me numerous time a day to try and sell blankets to me but when i finally decide to make a purchase my credit facility shows R0,00. No payments have ever been missed as they take debit order every month, nobody contacted me regarding my acc or anything just remove the available credit. Homechoice are quick to contact you to try and sell stuff to you including funeral policy they called for this past week buy other than trying to sell stuff they give pathetic service and rip people off
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
12 Jun 2023, 07:37Hi Albert.
Thank you for bringing this matter to our attention.
We will be contacting you to get further details from you.
Regards
Homechoice
Thank you for bringing this matter to our attention.
We will be contacting you to get further details from you.
Regards
Homechoice
Homechoice's reply12 Jun 2023, 07:37
Official
Hi Albert.
Thank you for bringing this matter to our attention.
We will be contacting you to get further details from you.
Regards
Homechoice
Thank you for bringing this matter to our attention.
We will be contacting you to get further details from you.
Regards
Homechoice
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Albert R's updateReviewer Update
22 Jun 2023, 08:47Homechoice.... once again i am shocked by Homechoice but not in a good way. Only time i get action taken is when i put this onto HelloPeter.com. On 11th June i posted the issue where my credit has dissappeared and a day later you called me and it was corrected. Last night (21 June 2023) i went onto the website and my credit was there of R23874 and i made a purchase of R1999....purchase went through and all good but this morning i receive a message to say i don't have credit i must pay cash....I then logged into my homechoice account online and guess what....zero credit again!!!!! I phoned Homechoice now on ***now and again as every previous time nobody can help me and they need to escalate so from previous experience i know the only way to have someone actually call me is by putting a review again. Only time Homechoice phones you is when they want to sell you blankets or when you put review on HelloPeter.com. PHONE ME and get this mess sorted out immediately as i am getting fed up with the continues problems and from reviews i am not the only one !
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Albert R's update22 Jun 2023, 08:47
Reviewer Update
Homechoice.... once again i am shocked by Homechoice but not in a good way. Only time i get action taken is when i put this onto HelloPeter.com. On 11th June i posted the issue where my credit has dissappeared and a day later you called me and it was corrected. Last night (21 June 2023) i went onto the website and my credit was there of R23874 and i made a purchase of R1999....purchase went through and all good but this morning i receive a message to say i don't have credit i must pay cash....I then logged into my homechoice account online and guess what....zero credit again!!!!! I phoned Homechoice now on ***now and again as every previous time nobody can help me and they need to escalate so from previous experience i know the only way to have someone actually call me is by putting a review again. Only time Homechoice phones you is when they want to sell you blankets or when you put review on HelloPeter.com. PHONE ME and get this mess sorted out immediately as i am getting fed up with the continues problems and from reviews i am not the only one !
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Albert R's updateReviewer Update
23 Jun 2023, 12:25Well well well Homechoice. This morning i phoned Homechoice again and they confirmed credit is there so i placed a telephonic order and all went through. An hour later again i get notified my order is cancelled as my credit has been blocked. I emailed and got a reply from Mavuso Ntsizi who tells me my credit scrore is too low and credit has been blocked. Shocked i go onto my credit profile to see my credit score is "Good" and score of 653 so that excuse is utter *******.
So my question now is why do you apparently check credit bureaus for an existing account which has never been in arrears and debit orders going off so never paid late ? then if you check the credit bureau and credit is GOOD then why do you block the credit on the account ?
I really want to understand how you get to this as at this stage i am baffled with your incompetence and bad service.
I hope the thousands who have bad service come forward then maybe Homechoice will do something about this.
So my question now is why do you apparently check credit bureaus for an existing account which has never been in arrears and debit orders going off so never paid late ? then if you check the credit bureau and credit is GOOD then why do you block the credit on the account ?
I really want to understand how you get to this as at this stage i am baffled with your incompetence and bad service.
I hope the thousands who have bad service come forward then maybe Homechoice will do something about this.
AR
Albert R's update23 Jun 2023, 12:25
Reviewer Update
Well well well Homechoice. This morning i phoned Homechoice again and they confirmed credit is there so i placed a telephonic order and all went through. An hour later again i get notified my order is cancelled as my credit has been blocked. I emailed and got a reply from Mavuso Ntsizi who tells me my credit scrore is too low and credit has been blocked. Shocked i go onto my credit profile to see my credit score is "Good" and score of 653 so that excuse is utter *******.
So my question now is why do you apparently check credit bureaus for an existing account which has never been in arrears and debit orders going off so never paid late ? then if you check the credit bureau and credit is GOOD then why do you block the credit on the account ?
I really want to understand how you get to this as at this stage i am baffled with your incompetence and bad service.
I hope the thousands who have bad service come forward then maybe Homechoice will do something about this.
So my question now is why do you apparently check credit bureaus for an existing account which has never been in arrears and debit orders going off so never paid late ? then if you check the credit bureau and credit is GOOD then why do you block the credit on the account ?
I really want to understand how you get to this as at this stage i am baffled with your incompetence and bad service.
I hope the thousands who have bad service come forward then maybe Homechoice will do something about this.