HOMECHOICE - COMPLAINT - WAITING FOR REFUND - FOR MORE THAN A MONTH AGO

The Manager / Lebo / Lee-Ann / Lisa HomeChoice

RE: ACCOUNT NO ********** 73 - ELISE STANDER - ID ********** 121089 PLEASE HELP ME

I don't know what to do anymore. I'm crying out for help. Please help me and refund my money.

Let me start from the beginning.

I have placed an order online for the Chelsea 3-piece set - Queen Teal (R599) I had R101 Credit by you. And then I also paid R460 into your account on the 8th of October.

Eight day's later I only received a parcel from you with the wrong item. I ordered the Chelsea 3-piece set - Queen Teal Code 799309 not the Skyline 3pc Quilt Set!

I phoned the same day and spoke to Siyanda Camagu at 16h10 with ref number ********** 84. He logged a complaint for you to pick up this parcel and I want a full refund of R101 plus R460 into my banking acc a.s.a.p.

I refused to pay for postage to send the parcel back to you. Because it is you who made a mistake - not me.

I spoke to so many at HomeChoice:

16.10.2018 I spoke to Siyanda Camagu Ref: ********** 84 telling him what happened and that no one has collected the parcel. He logged a complaint for HomeChoice to pick up the parcel and to refund me my money. Said they will come back to me in 48 hours. No one contacted me via sms - email or phone call.

16.10.2018 - I also sent an email. Got no response.

22.10.2018 - 7 days later still nothing. I spoke to Siphokazi who would not put me through to a supervisor. I explained and told him what happened. But still not helped. He couldn't care less.

22.10.2018 - Sent email - 2nd Request via email

23.10.2018 - Ubanele phoned me and told me that they will do a pick up delivery and that Rochelle will give me a call in a week's time and once they picked up the parcel they will pass a credit or refund. I asked that they refund me. Ref: ********** 64

24.10.2018 - I also faxed all documentation to Homechoice Fax Number ********** 185

26.10.2018 - Lee-Ann phoned me. She followed up. She got auth to pick up the parcel from me via Fast & Furious. She said she will phone me during the day and tell me when they will collect it. She didn't phone me back on the same day as she said.

29.10.2018 - Lee-Ann phoned. They will collect the parcel in his week.

30.10.2018 - Thank God they picked up the parcel. I thought we are making progress. The tracking Number M679251.

Didn't hear anything back from HomeChoice. So I phoned again.

5.11.2018 - I spoke to Busisiwe at HomeChoice - Ref ********** 63. Fast & Furious who are a courier company. They either deliver the same day or the next day. She wasn't helpful at all. Still I am waiting.

9.11.2018 - I spoke to Bonisa - Ref ********** 23 - same story

Today is the 12th - I am so tired - I am wasting my money calling you and I don't get anywhere. 20minutes on one call - do you realise how much it is costing me.

I went on Facebook to see if anyone will help me - most just answer I didn't order through them - and I shouldn't order online - because then you don't get help when something is wrong - which is true. But why have an online service then? I actually expected better service then. But this is a huge mistake.

Facebook Message from Lisa from HomeChoice - "As per the telephonic conversation the parcel has been collected and we are currently doing a follow up as to when the parcel will be scanned in at our warehouse. Once the parcel does arrive your account will be credited and we will then be able to process your refund.

A follow up call will be made and we will revert back to you.

We do apologize for any inconvenience caused.

Regards, Lisa"

I got a whatsup message from Lebo - Cell Number ********** 630. She asked me to email all the correspondence which I did - She said she can see that I did many follow-ups but it didn't help. She said she is going to the office on Wednesday and then she will try by all means to address my issue. I really pray that she will help me - because I can't take this anymore. I have spent a lot of money on making all the calls to your office, which I don't think is fair.

Please can you refund me using my FNB Account: FNB account ********** 8310, Branch Code 220230, Empangeni Branch, Savings account. Amount owing to me is R561

I would really appreciate your help.

Lee-Ann just phoned me at 08h50 - apparently she will phone me before the day is over. But I heard this before. All I can do is wait.

Thank you.

Elise Stander (Now van der Westhuizen as I got married) ID ********** 121089 Cell: ********** Tel Work: 035 - **********