HOMECHOICE: COMPLAINT

I have received a very poor service at home choice ever. I ordered a 7 piece cook set in November 2018 and paid cash as it was on special. It was sent to Maponya Mall. When they call to collect I asked my brother to collect it because I was not in JHB. They could not give him because he did not have my ID, even though they spoke to me on the phone. I said its fine if then. I told them when I can collect it myself and they agreed to keep it until 11/12/18. I went to them on the 10th of December, and found that they have returned it back to CTN, even though I went a day before our agreement. When I re order, they said the Maponya did not return the gift with my parcel and I had a shortfall of the gift. I did an affidavit to say I never received it. I was calling every week and they finally sent it. I called now and then to trace my order. I found that it was returned back, no one was contacting me about it. Maponya claim to have contacted me and they never did. I only received my order on 28/02/2019, without any gift or apology... I am so disappointed with them because they don't keep their promise and they don't care about customers.... I have been good customer for more than 5 years