mD
matuku D
1 reviews | Active since Jun 2015
22 Jul 2016, 09:28
homechoice complaint
<p>Three weeks back I wrote complaint about the calls I received claiming that I mispayment in June and that my account is in arreas though I paid my account on 3 June and 3 July but still my account still reflects arrears no one has come back to me regarding this. They responded on my complaint via hellopeter but still nothing has been done to adjust my account. Why do I have to suffer though I paid my account and having a proof that confirms the payment for both months (June and July)</p>
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Homechoice's replyOfficial
22 Jul 2016, 10:02Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply22 Jul 2016, 10:02
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team