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matuku D

1 reviews | Active since Jun 2015

15 Nov 2016, 20:12

Homechoice complaint

<p>I received a call from homechoice today regarding my complaint. After i spoke with the agent from homechoice i thought that she resolved the problem i had however she hasnt as she sent me mini statements of both accounts and that one account shows the arreas of R331. Of which she said that this account is uptodate as she transferred the two amounts of money which were being paid into a wrong account. Im sick and tired of homechoice service why did they open two accounts on my name now i am the one who is sitting with this problem of having arreas of the account which i made payment</p>

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Replies (1)
Homechoice
Homechoice's reply16 Nov 2016, 09:09
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team