1 reviews | Active since Feb 2024
Homechoice cares about sales only!!
I was called by one of the homechoice consultants on 19/12/24 for a special I agreed to it but later I received sad news that will lead me not being able to pay my order. I then canceled the order via email in the morning of 24/12/24,I was assisted by Elise Veldsman. To my surprise on the very same day 24/12/24 at 17:03,I received a message from courier guy stating that my parcel was delivered, I was not at home,I did not sign for the parcel and the courier guy did not contact me at all.I contacted homechoice via WhatsApp on 29/12/24 about the matter with no assistance,I went to a store at Springs on 14/01/25 to raise this matter and how slow they are to answer me of how will we track were the parcel is as I do not have it. The lady took my contacts and said she will call me but to my surprise on 15/01/24 very same lady that made a sale to me in December calls me at 15:39 and offers me more deals. I tell her my story and she just put the phone down on me. Homechoice all you care about is making sales. Mr Peter please assist me with this matter.Emails, whatsapp and calls are not attend how do I resolve this matter??
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,The Customer Support Team
It has been a week and no response or corrospondence from you guys. What exactly did you mean when you said " your team is committed to resolve my issue as soon as possible? "
It has been a week and no response or corrospondence from you guys. What exactly did you mean when you said " your team is committed to resolve my issue as soon as possible? "