1 reviews | Active since Aug 2016
Homechoice cancelled my order without my consent!!!
<p>I purchased items on Homechoice about one month ago. One of which was delivered, One is supposedly on route to me...I have yet to receive a confirmation from the courier complant, and One has been cancelled without any request for cancellation from me. I was told that the item is out of stock! How can this be? I always order online and if an item is out of stock the system does not allow a purchase to be made. In this case I was allowed to make the purchase, how can it now be out of stock? My order number is ********** 7. If Homechoice does not get its act together, I am going to stop purchasing from them. I have purchased for thousands of rands!!! I want my mink throw!!!</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
