LD
Lelethu D

1 reviews | Active since Jan 2017

19 Jan 2017, 13:47

HOMECHOICE CALLED MY BOSS!

<p>i have an account from home choice and have been a good paying customer until i lost my job last year july. even then i continued to pay even though it was tough for me to pay up but i did.</p> <p> </p> <p>Being out of the job market for 4 months that set me back untill i was not able to pay any more. luckily i got my job back btbehind in most of my debts and trying to keep afloat whith my current salary.</p> <p>reason for this review is i have explained this problem with call cantre agents from home choice but they insist on me paying and even when i tell them that i will pay they are often rude and not willing to hear me out.</p> <p>this has resulte in me having to recieved more 8 calls a day from home choice and i have to explain each and very time. seriuously now this is called harrasment.</p> <p>yesterday i recieved a very rude call from one of the consultants . she was telling me, how i am in arrears( as if i dont know) and telling me they will give my case to the lawyeres. (well and good , if this is going to stop the calls). TODAY HOMECHOICE CALLED MY WORK PLACE, are you kidding me. they called my boss and asked for me. is this even legal? are they trying to embarras me into paying? how is my boss going to look at me knowing that she knows my private business? they skip my email address and go straight to my boss.</p> <p> </p> <p>HOMECHOICE LIKE I SAID, I WILL PAY THE ACCOUNT AND FINISH IT( GOD KNOWS THAT I WILL WONT SLEEP IF I DONT!! DONT DEBIT MY ACCOUNT , I WILL PAY MANUALLY. AFTER ALL THIS, I REFUSE TO BE IN BUSINESS ANYMORE AND WILL ADVISE ANYONE WHO WISHES TO JOIN YOU GUYS TO NOT GO THERE.</p> <p> </p> <p>WE STILL WANT TO BE VALUED</p> <p> </p> <p>PS- STOP CALLING ME, SEND MAIL AND WE WILL COMMUNICATE IN WRITING FROM NOW ON REGARDING MY ACCOUNT.</p> <p> </p>

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Replies (1)
Homechoice
Homechoice's reply19 Jan 2017, 14:56
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team