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Nombulelo R

1 reviews | Active since May 2018

11 May 2018, 13:00

Homechoice brand appliances breakdowns

I bought 2 kettles, 1 on 28/10/2015 and the other on the 10/11/15 and A microwave and iron on the 12/01/2016. Both kettles and the iron just dies and the microwave functions for just 2 mins and it dies for 4mins.

I called Homechoice for an explanation and they informed me that my appliances where out of guarantee and that they would try to fix them at a cost that I would have to pay. I tried to ask if these products were to break because they were out of guarantee. Why must it be Homechoice brand appliances that break? I had to resort to using my 9 years old Russel Hobbs kettle that is still functioning well after so many years

I need answers and accountability from the company, i will not except what i have been told by consultants about guarantee.

0
Replies (8)
Homechoice
Homechoice's reply11 May 2018, 13:12
Official

Good Day Nombulelo Rapodile


Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.

One of our staff members will be in contact with you shortly to help resolve the issue.

Regards

Customer Support Team

NR
Nombulelo R's update14 May 2018, 10:20
Reviewer Update
I am still waiting to be called
Homechoice
Homechoice's reply14 May 2018, 10:51
Official

Good Day Nombulelo.

Kindly note we have been unsuccessful in several attempts to contact you telephonically.

Please provide us with a suitable contact number and time (within business hours 8:00AM – 5:00PM, Monday - Friday) in order for us to further address your concerns.

Regards.

Lee-Ann

NR
Nombulelo R's update14 May 2018, 11:38
Reviewer Update
Thank you for you response.
NR
Nombulelo R's update21 May 2018, 10:32
Reviewer Update
Good Day Please note that the repair center number for the microwave says "Sorry the dialed number is on service". This is really not nice anymore
Homechoice
Homechoice's reply21 May 2018, 11:37
Official

Good day Nombulelo

Thank you for your time this morning.

As per our conversation, kindly be advised that I have managed to make contact with the repairs company that will repair your microwave, I have emailed them for feedback regarding the process of repair.

Once they have responded, I will make contact with you to provide you with an update on a way forward.

Kind Regards

Bantu

NR
Nombulelo R's update20 Jun 2018, 08:38
Reviewer Update
Good Day Please note that my microwave was repaired and sent back to me. Now i am struggling to get my Iron and 2 Kettles. Your call center gives me incorrect numbers to contact. I called post office with the tracking number you gave me and they said that they dont have my parcel. This is getting frustrating. I've been without an iron..
NR
Nombulelo R's update13 Aug 2018, 14:28
Reviewer Update
Good Day Please note that i am still waiting for my 2 kettles and iron. Its been more than a moth now. Every time I asked for Bantu i am made to hold just like now. I am told to call one department after another. You guys are failing me