1 reviews | Active since Apr 2020
Homechoice Blankets
I recently had a very disappointing experience with Homechoice.
On 6 April 2026, I purchased a combo of 3 Mandisa blankets. The order was delivered to my home on 11 April 2026, however I only received 1 blanket instead of the 3 that I paid for.
I immediately contacted the delivery driver to check if perhaps two packages had been left behind, but he confirmed that only one package was delivered to me.
I then called Homechoice on Monday to report the issue. Unfortunately, the consultant I spoke to made me feel as though I was being dishonest, even though I clearly explained that I only received one blanket while the order shows three items. I was told that I need to go to the police station and obtain an affidavit confirming that I only received one blanket.
I am extremely frustrated that I now have to go through the process of making an affidavit for an item I have already paid for in full but did not receive. I expected better customer service and resolution from Homechoice, especially for a cash purchase.
I am very disappointed with this experience and hope it can be resolved quickly.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
I refer to the above matter.
As previously advised, I followed your instructions and submitted my affidavit confirming that I only received one blanket and not three.
I have since emailed all relevant HomeChoice email addresses, including the complaints, customer service, delivery, and contact emails, however no one has responded or taken steps to investigate this matter.
In addition, I contacted your customer service line, where I was placed on hold for over an hour without any assistance.
This lack of response and service is unacceptable.
Please advise, as a matter of urgency, how you intend to resolve this issue. Failing which, I will have no option but to escalate the matter to my attorneys, the Ombudsman, or seek assistance from media platforms such as Xrepo (Moja Love).
I await your urgent response.
I refer to the above matter.
As previously advised, I followed your instructions and submitted my affidavit confirming that I only received one blanket and not three.
I have since emailed all relevant HomeChoice email addresses, including the complaints, customer service, delivery, and contact emails, however no one has responded or taken steps to investigate this matter.
In addition, I contacted your customer service line, where I was placed on hold for over an hour without any assistance.
This lack of response and service is unacceptable.
Please advise, as a matter of urgency, how you intend to resolve this issue. Failing which, I will have no option but to escalate the matter to my attorneys, the Ombudsman, or seek assistance from media platforms such as Xrepo (Moja Love).
I await your urgent response.