Homechoice billing me for item i didnt receive

i ordered a bedding set and a steamer at homechoice, i only received the bedding set i asked the courier guy upon delivery why the steamer was not delivered, and he told me he was only given the bedding set. i called homechoice to follow up on the delivery of the steamer, to my surprise they told me the steamer has been signed for, they are now billing me on the item that i have not received and the credit will be getting interest every month even though i dont have the steamer, their customer service has not been of great help they refer me to their ***** department who is not getting back to me even after sending emails to them. my call to the ***** department gets cut off before i can speak to the consultant.

i will never order anything from homechoice, their customer service sucks!!!