HomeChoice bill but no goods delivered

In the begining of November 2013 my mom Hazel Oliphant paid up her homechoice account in full and placed a big order.Many consultants called multiple times every day to take her order.Thereafter her order came in drips and drabs.We have called in numerous times enquiring about the order but was told to hold on the order is on it's way due to the Post Office strike. All that was received was 1 x bedding 1 pair of Teel curtains 1 x kiddies bedding with curtains and 2 x white voil . We received a statement this month that my mom owes Homechoice over R7000.00 . This is not the first time that my mom has placed an order and not received the full order on a previous occation she had to make an avidavit explaining that the entire order was not received. My mom will not make payment until we are contacted from homechoice advising what makes up the R7000.00 on her statement.After numerous times calling homechoice we have recieved no help only rude consultants who cuts your call and tell u not to talk loud.They are rude and abrupt. I would prefer when they contact me after 5pm this week when i am present with my mom to sort out this unnessasary issue.