Homechoice biggest investor in a ****

As the biggest investor for Finchoice, your company is giving us the worst service. Submitted our claims for funeral cover on the 10th of December, today is the 18th of December and the claim still has not been paid out. There's no team leader or manager to escalate to because apparently they are all on leave. Finchoice funerals is the worst funeral cover one can use! Makes me wonder if they are not a ****.