TN
Tshonti N

1 reviews | Active since Oct 2024

04 Oct 2024, 17:41

HomeChoice Bad service 🤮

I bought an Air Fryer @ home choice in March 2024 by June it was already faulty. I was advised to take Bennettread as they said it is one of the best brands.

June the Air Fryer was already not working and was advised to take it to the nearest store which I did. I was told I must expect a call from them that will tell me whether it will be fixed or replaced. I waited and waited and making calls trying to find out and will be told to wait they don’t have feedback as yet. I received an email beginning of September after two months of waiting confirming that someone is going to call me to arrange for the delivery. My Air fryer has been replaced. Indeed it was delivered and when opening the box, it was the same Air Fryer and still in that same box I used then I was returning it. I immediately called them again and was told someone will come pick it up. Since then I have not yet received any feedback from them.

I have been paying it every month never missed any payment although I don’t even have it. My plea was at least get another one , be given another brand or my money back.

It’s been 3 weeks now going to a month without any feedback from homechoice.

Do not be fooled by their sweet talk when selling your their common appliances

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Replies (1)
Homechoice
Homechoice's reply04 Oct 2024, 17:54
Official
Hi Tshonti Nomonde,

We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team