HOMECHOICE BAD SERVICE

HOMECHOICE - i signed up on home choice in April and set p the debit order,since then they have not collected the money and now they tell me that i have to pay for the huge amount .i spoke to ncebo mooi in august the 14th to change my number and reset the debit order and she told me that she will need to call me till today she has not.i will not pay the amount that i was asked due to the negligence of your staff ,will only pay the original amount only. im tired of sending emails and calling back to sort this out and every one is referring me to different departments. and no one seems to have an answer for me why they cant help me. the service is really bad and its disappointing