Homechoice bad service

Below is all the emails send to homechoice and up to date no response i send this email everyday no one ever replies on this email addresses i want to pay for what ever i owe them and i need them to close my account and take me from their system forever they have very very bad service i regret ever buying something from this company. -----Original Message----- From: Rocco Solomons Sent: 12 March 2019 04:33 PM To: 'homechoice' ********** Cc: ********** ********** Subject: FW: ID number- ********** 216083 Good day kindly note I have being calling your call centre and they cut my call again 2 times and they don’t want to assist me your company really have bad customer service the worse that I ever had. -----Original Message----- From: Rocco Solomons Sent: 12 March 2019 01:00 PM To: 'homechoice' ********** Subject: FW: ID number- ********** 216083 Good day kindly find email as a formal complaint kindly escalate to the complaints department for urgent assistance. -----Original Message----- From: Rocco Solomons Sent: 11 March 2019 01:22 PM To: ********** ********** Subject: FW: ID number- ********** 216083 Good day kindly note that this email serves as a formal complaint as my call was cut 4 time and falls information was given to me numerous times. I just spoke to Unatie who told me my credit balance is 0 and that I'm in arears with R500 and something and that my account was not updated and the tekkies was not taken from my account since I posted it on the 23/02/2019 as per my email and my conversation with Susan on the 07/03/2019 she told me my account is up to date and the tekkies will be taken from my account and that there is no arears amount as I ask numerous times via phone and email for banking details as the debit order never went off as per her my new instalment will be R200 and something and it will go of on the 24/03/2018 please investigate what is going on with your system and the bad service from your call centre and rectify the status of my account update my monthly instalment accordingly after you have taken the tekkies of and instruct a new debit order for the correct amount and adjust my credit limit accordingly as it was a mistake from your company not mine as you can also check all my communication since 26 feb up to date also see ref number and pull the calls to listen to the information that was given to me. Im really disappointed in you company your service is very very bad it’s the worse service I've ever had in my life. If possible kindly give me a number where I can actually phone a manger to complain because you call centre is not helpful at all and they don’t even have the soft s****s to assist customers I really think they need training. Your urgent assistance would be appreciated. Regards Rocco -----Original Message----- From: Rocco Solomons Sent: 07 March 2019 10:06 AM To: Rocco Solomons ********** Subject: FW: ID number- ********** 216083 Ref: ********** 40 Susan Call to Home choice. -----Original Message----- From: Rocco Solomons Sent: 07 March 2019 09:42 AM To: ********** ********** Subject: FW: ID number- ********** 216083 Good day kindly advise what is the status of my account I still await a statement for my monthly instalment as nothing went of my bank account and I still did not received banking details to make payment for my new instalment please assist with new debit order instruction for the new instalment. Your assistance will be appreciated. Regards Rocco -----Original Message----- From: Rocco Solomons Sent: 26 February 2019 08:23 AM To: ********** ********** Subject: ID number- ********** 216083 Good day kindly find attached proof of payment for parcel posted back also allocate the invoice amount to my account and send me an updated statement to pay my monthly instalment as it will be less as I no longer have the tekkies and the postage cost also to be allocated to my account. Kindly email me your FNB details to make a cash payment. Regards Rocco

Good day Lee-Anne my id number is ********** 216083 can you kindly provide me with an email directly whereby i can email my initial complaint directly to you with my attachments as well in order for you to investigate please.

Good day can you kindly fix all the arrears on my account and take off all the interest and instruct my new debit order to be this month for my very first installment and also take of the postage money from my account as it was never my fault the payment was not done and no interest to be on my account this must be treated as a very first payment and kindly email me proof in a form a a statement in order for me to see all chargers.