Homechoice bad service

Last year I ordered a mist fan from homechoice, I decided to add a quilt and sheets with the order. A week later the quilt and sheets were delivered. The fan did not arrive, I enquired and was told it was with their courier. I then sent them emails by the end of the year to please cancel my order for the fan as I have already made alternate arrangements and as their fan is not being delivered. I was promised that the fan will be removed from my bill which has not happened to this day and I am expected to pay for an item I never received. On top of that no one fron homechoice bothers to check if I have received my delivery but when you miss a payment the call you non stop, or their telemarketers who hound you like a dog even after asking them to stop calling you.

I would like to have the fan removed from my billing as you have failed to deliver. The order number is FSP***3.

Kind Regards