Homechoice bad customer services

Hi I bought a hair dryer from homechoice and inform then after a month that it was faulty and then one of their consultants emailed me to say that they won't be able to collect the item and that I should keep it and they will credit my account. After a while I did an inquiry about my account and then they said they need to collect the item to test it. I didn't have a problem to send it back and so they tested it and didn't find anything wrong with it,but I don't think they tested it on someone's wet hair because for a 2000w dryer it should last very long and not switched off by itself in 5min. I had been a loyal customer for years but they have dubble standards and didn't even apologize for their mistake. After I contacted Hello Peter they finally credited my account and I'm very grateful for your help.