Homechoice Bad customer Service Advisor

I registered with Homechoice online shopping at about the 15th Nov 2020. I received credit and showed me what i qualify for on the top right hand corner. I bought the Hisence 32" flat screen TV for R3299 and opted to pay monthly. On the 18th Nov 2020; I got a call to confirm affordability for monthly installments and all was confirmed. We confirm that i will pick the TV up in Wynberg at the Showroom as delivery would take too long. an hour later, I got an sms to say my order was declined due to TV license. I requested a call back via the Homechoice website. Today the 19th Nov 2020 I recieved a call and confirmed all my details. I advised that my mom stays with me and if I could use her TV license instaed. The agent told me you cant get the TV as you dont have credit available. I rep**** with how could i have made the purchase with no credit. I advised that i got a call to confirm affordability and to confirm the order and was all approved. the agent again rep****, "You dont have credit and you cant get the TV", yes thats verbatim. thats how she said it. Bad customer serivce. I asked her if she could listen to the call as this confirms the approval of the purchase with exception to the TV license. The agent said, "We cant listen to the call, you dont have credit and you cant buy the TV." I advised her this is not the same as yesterday and she spoke over me telling me i dont have credit. I then advised I'll go to HelloPeter and report the bad sefice and the agent rep****, "Thats fine with me". as in she's OK with that. The call was around 12:15 on the 19 Nov 2020. My order Refference number is ***6