HOMECHOICE ARE ********

I was shocked to learn what Homechoice does to customers, together with the courier company they use, dpd laser. After putting in my order, it was divided in to 2 parcels. They deliver the 1st parcel and you sign for it. Unaware that there is a 2nd parcel. The delivery person then writes it off as delivered on the tracking system. The minute you realise the items are missing,and call homechoice, you will be told not to worry, there is a 2nd parcel, it will be delivered soon,that sometimes the courier company separates the parcels.Noooo all lies. After a couple of days not receiving the rest of my delivery, i call homechoice again, they tell you but you signed for the delivery, thats what it shows on our record,they pretend to log in a query, and claim they will forward it to the relevant department.i dont know how many times i had to explain the same story over and over. I ended up being told that i can return what i already received but will be billed for the parcel i havent received because their records show that i have received. Seeing that im not receiving help from them, i called dpd laser the courier company, logged a query,they also..only to find out when i called again that no query has been logged. Then another query was logged, was told i will receive feedback in aday or2. Then i decided to call the delivery guy, he explains to me that my parcel is there, he scanned, its probably just sitting on the floor. He gives me the floor managers number to call, the floor manager confirms that it is indeed there but doesnt know where it is exactly, that he will call be back. Days go by, dpd laser and the floor dont call me regarding the parcel. I called dpd pretoria depot again, i speak to the receptionist, she tells me she'll speak to the floor manager,she call me back. She doesnt call back, i call her back again, she was like oh yes i saw your parcel it will be delivered tomorrow. The next day the parcel doesnt get to me,it got to a point where the reception was no longer taking my call. Mind you, Homechoice has a 14 day return policy, all this time im busy quering an order, on their records, it appears as delivered cause i had signed for the 1st parcel,and the two parcel are under one waybill number. So this is what happens, homechoice instructs the delivery company to keep the rest of your order for 14 days,so you are unable to return their stuff after 14 days. So they are both ******** you into keeping the goods. Reason why no one ever called me or followed up with me, and the false query they claimed they put in.Apparently theres tons and tons of Homechoice orders at the pretoria depot because they have to keep them for that LONG..for 14 days!