1 reviews | Active since Mar 2023
Homechoice are *******, payment made but they do not want to deliver the goods and they made unauthorized credit enquiry on my profile.
I am very angry with Homechoice, on the 05 January 2024 I placed an order for the luggage bags which were on sale for R899. I ordered through their website and made the payment online. After placing the order, I got an order confirmation with order number ***7, I did screenshot this proof. Now Homechoice is saying that they cannot locate my order. I did provide them with proof of sms from my bank showing the debit of R899, I also provided them with the screenshoot of the order confirmation, but they say they cannot locate my order, they keep asking me for the proof of payment, which I only have the SMS from the bank as this was not an EFT, it's like when one swipe their card at the shop, there can never been other form of payment other than the SMS from the bank or the transaction showing from the bank statement. The lady by the name Leeann Petersen asked for the order confirmation, which I did but she did not get back to me. In addition, Homechoice did a credit enquiry without my consent, I never app**** for credit, but they decided to do a credit enquiry on my profile.
Homechoice I ****mers and *****sters, they take our money and they do not deliver the ordered goods.
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Kind Regards.
Homechoice
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice