Homechoice are ******

Homechoice are trying to **** my gran ,she is only getting pension money but she makes sure she pays her monthly installment that doesn't decrease ,in April we paid R600, May we paid R1000 and then June we paid another R1000 but her balance is still R4466 ,we are going through a difficult time as a country but she still continues to pay and your consultants are very rude don't have the patience that should be given to an elderly person ,I want someone to call me urgently to solve this issue .