Homechoice are a **********

On the 9th of April I received an email informing me of an order placed on my account of couches,i immediately sent them an email alerting them that I didn't order anything from them and they should investigate as to who did. They responded by telling me they have redirect the order from the warehouse and they are dealing with the issue. 5 or 6 days later I received a call from the agent congratulating me and checking if I received everything I ordered. I was shocked and surprised because according to my knowledge the order was being canceled. I told the agent I never received anything from them and I didn't get a call to tell me my order is at the gate or on its way, which is how the delivery work. She told me the following day they will sent the driver to go collect the couches wherever they delived them. I waited 3 day and called back to check what is happening and why is my account not credited with the amount I had before the order was placed and nothing was done since I spoke to that agent. I kept calling and sending emails to ensure I don't get charged or be liable for something I didn't receive nor order. But to this day my issue is not resolved and now I have a R25000 credit on my clear score account and they sent me a message to say I must start paying for the order the end of this month. I have been calling their ***** department for almost 2 weeks to no avail and no one ever answers their phones in that department. I am very angry and disappointed at homechoice and will never ever buy anything from you guys ever again. You don't value your costumers and I trusted you guys with my details so I don't expect such from you. I don't understand what is taking so long to resolve this because they said the order was placed through an agent and not online and all your calls are recorded so they should have listened to the call and found out who did .

Since my issue can't be resolved by homechoice I'm going to contact the Credit Ombudsman and they can deal with you guys