Homechoice and poor customer service

When I opened this account I saw the ********** reviews but did not want to believe that this is actually what this brand is about and took a leap of faith. My story is I manually paid my account through EFT Sunday 24th July 2023 and awaited for an update on my account, HC kept sending me sms and calls regarding payments and I decided to call,the contact center service consultant are horrific I have never encountered such disgusting customer service l, the attitude of your agents is shocking to say the least. The lady told me she escalated the matter an hour later I’m being told to pay the account I advised I had spoken to Tiffany’s who didn’t mention that I should send POP she than assured me the matter is escalate and would be resolved.Today 28th of July 2023 I called again and to my surprise advised I had to send POP so the funds can be allocated, once again no empathy, rushed call and quick to hang up not to mention the fact that she gave me an email for collections and not the correct division, I even clarified to the agent that the account is not in collections but again I was reassured it’s the correct department.

I later received an email from Ziyanda Luke who advised the query was in the wrong department, and will be escalated to the correct department… a very vague email if you ask me no mention which department who to call should I not be contacted nothing I rate her service after asking for that information and all she responds to say once again is “ Hi Fundiswa Sikhwambane,

The payment has been allocated to your account.

Please rate the service you have received from me not the business, I have assisted you to the best of my ability and as a result the matter has been resolved.

I do not know what kind of training or who trains people in this company but its extremely appalling how not even a single person I’ve interacted with is even listening or willing to assist.

Please allocate my funds to my account I do not wish to escalate this further