1 reviews | Active since May 2019
HOMECHOICE AND NIMBLEGROUP ARE ****MERS
I do have an account with homechoice however my sister has been paying it for me as i am not working- My sister has been making payments only to find out when the account has an outstanding balance of R500.00. February this year she pain R250 towards homechoice only to find out that she was suppose to pay Nimble group - another company associated with homechoice. She spoke to Zinzi Zama of Nimble group who gave account details- Now my sister paid R300 towards nimble group during March 2024 as she was given settlement amount of R260x2 montths but nimble group says the february payment doesnt reflect on their side as I paid homechoice. I tried to get hold of homechoice but unsucessful. I sent them call backs as per their website and they would call but as soon as i answer they drop the line. If homechoice update their associate which is nimble group I would be done with this account. Now nimble group says its my responsibility to make sure homechoice update them with the february payment even though i sent them a statement from homechoice that I got online that state that R250 was paid in February. Now I m sitting with an outstanding balance of R248.00 While homechoice has the R250 which they are refusing to update nimble group with. Homechoice and this nimble group are busy ****ming people of their hard earned money while clients are busy paying but records are not updated. I have decided to ask my sister to stop paying this account until someone correct their stupid mistakes and take accountability. I wont be paying any cent more that I have already paid and they can take me to lawyers for all I care because I m unemployed.
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Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice