Homechoice and Nimble are running a ****a Shop

I Paid my account on the 25th of October and they provided me with a statement i also shared the statement with Nimble till date Nimbles' consultants have been calling 10x a day asking me about payment and they don't take notes nor update their tickets while on a call i don't know why i have been explaining to them that i made payment directly to homechoice and i have share the statement to you to prove that i have paid the account now i have been trying to call homechoice legal department since from Last week Friday to no avail I'm not even sure if there is a legal department or they just put you through to mark your case as assisted. Guys please i am so tired of explaining the same thing to Nimble over and over again can you please transfer the funds to them if need be and send me the paid up letter i cant be held hostage just because you don't have proper systems or have poor processes this is causing me a headache now.