Homechoice accounting department PATHETIC

Homechoice has the most pathetic accounting department. I have been trying to sort out my account for 4 month's now. And still nou luck. I pre worn them I'm going to stop paying my account until this is sorted. I have emails as back up and they are now ignoring my emails as well if I ask if my account has been sorted. I have requested several times for a manager to phone me but looks like the managers are also to busy to phone a someone that has been a client for more than 10 years. I have stopped my account 2 month's ago and every time Homechoice phones I ask is this a manager speaking, and they say no, they just want to know when will I pay again and I ask has my account been sorted and how many times I must request a manager to phone me they just put the phone down in my ear. They are the most rudest personalle that I have ever come across. And I am now fed up. I have emails from Acedo Mooi and Azolile Lobishe but both decided to ignore me after all my emails and refusing to help. And in 4 month's still no luck of a manager or senior to get in touch with me.