1 reviews | Active since Jun 2019
HomeChoice Account Settled
I hope this message finds you well.
I am writing to formally raise a concern regarding my HomeChoice account, which I settled in full on or around 22 September. Despite the account being settled, it is still reflecting as outstanding on my credit profile.
This incorrect listing is currently affecting my financial standing and has resulted in me being declined for an advance on the FinChoice app, which indicates that I still owe HomeChoice. This is both inaccurate and highly inconvenient, as it negatively impacts my credit score and limits my access to financial services.
I would like to understand:
Why my settled account has not been updated with the Credit Bureau(s)
Why it is still reflecting as unpaid on systems linked to FinChoice
When this matter will be urgently corrected
I kindly request that HomeChoice:
Immediately update my account status to “Settled” with all relevant credit bureaus
Provide written confirmation once this has been done
Advise if any further documentation is required from my side to resolve this matter without delay
Please note that continued incorrect reporting of a settled account is prejudicial and may warrant escalation if not resolved promptly.
I trust this matter will receive your urgent attention, as it is directly affecting my financial freedom and credit reputation.
I look forward to your prompt response.
Kind regards,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team