Homechoice account opened **********LY in my name

So someone opened a ********** account with Homechoice in my name and bought some goods with that account and they debited my bank account on the 1 of August 2020. I have never had any dealings with company and was suprised to see a debit order with reference HOMECHOICERID *** going through on my account.

I then contacted their customer service centre in the 3rd to query this matter, after asking a few personal details, their call center agent advise me that someone else opened an account a bought a couple of items using my details and the details provided do not correspond with the ones I had provided. She then advise that she will flag the account for their ***** department to investigate, and that i had to send an affidavit advising them that I had not opened an account with them??

I told her I do not have the time to do that, and she advised that she will escalate to their investigators and that i can send the an email directly. I then took her up on this offer to send an email to *** at 11:24am. This email has also gone unanswered and I am still waiting for someone to contact me.

I am highly disgusted at how they blatantly ignore the consumer laws (CPA/NCA etc) and the lack of urgency and feedback!! I am waiting for the 20 days to expire and lodge a complaint with the credit ombudman seeing that my complaint is not important to these *****s!