HOMECHOICE A REAL DISGRACE!!!! PATHETIC SERVICE

I placed an order with Homechoice on 27/12/2020. This order was canceled a day later after they informed me they needed payslips as the account was not used for 3 years. Payslips was sent to them on the 31st December after they notified me via sms. After this most of the initial order was canceled and only 1 item was re ordered, BUT on my account is shows the item is still (today 13/01/2021) being processed. On the 27th the item was cancelled by home choice for a second time. When I phoned they said they needed a TV license. These documents was sent to them. After 19 Phone calls and getting no where, yet another order was cancelled by them and reordered without my consent. I phoned again today. First i lost the initial item i wanted because in-between them reordering and canceling my orders they ran out of stock!~They have all the documents they need yet they keep canceling my orders! When i phoned today to ask to speak to a team leader, I was told after being on hold for 10min! that no one was available but they will phone me back before end of today, needless to say as pathetic as their empty promises NO ONE PHONED! Should not surprise me i guess. My one order placed on 05/01/2021 was cancelled today for no reason and reordered again without my consent as i told them Thursday when i phoned if my orders get cancelled again i do not want to reorder!!! The other one is also still pending since 05/01/2021. They are Pathetic in customer service, they work under what seems to be no supervision as the team leaders are no where to be found if you want to speak to one, AND they don't get back to the clients. I am sick of phoning this stupid place and getting nowhere!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!