Homechoice a nightmare account

I was called by one of their customer care agents, she had called about my payment on my account which I had told her that I have paid according to what was on my online account, and the amount that was paid was more than the amount that was requested. The agent was so rude and spoke to me in such a horrible manner with little to no respect at all she kept on speaking above me and never gave me a chance to speak they do not view their systems before calling you. When she called she just went striaght into her pitch she did not even ask if I was available to speak as I am working as well she was so inconsiderate and kept on telling me that my account was now due for a payment as the payment I made was short. I have been paying this account according to the amount required on my online app from the day I got it and have never had an issue regarding payment as I had always paid up more than what was required. She still kept on asking me when am I going to pay she said so you don't get your statements.....no I don't get any statement what I pay is what is on the app so if the amount on the app is incorrect they need to update it and then the payment would be made accordingly the agent refuse to accept and with frustration I ended the call. The next day I had logged a complaint with the company regarding the pathetic service I received and that if there is an error with the payment its a fault on their side as they need to put the correct amount due on my profile as I go according to what that requires. I got an email back saying that they will investigate and a manager would call me back regarding the issue to date all they do is call me and when I answer they drop the call on me its been happening everyday for a week noe I have gotten no joy or response out of this. I log onto my account and my payment for 28 Feb states I need to pay R927 I then make the payment of R950 on the 09tg of Feb my they have now removed all my credits and it stand at R0 and is still saying that I now owe them R9.70 for my next payment due at 28th Feb again I have made payment for more than what was required and there is still a balance. This company is a nightmare to deal with I urge anyone that wants to decide on opening an account with these people retink it because you will receive little to no good service. It is really horrifying at the way they treat their customers. If my account is not sorted out and my credits are not as back as it was im sorry but their will be no more payments made from me and I will get my lawyers involved.