Homechoice a horrible place to do online shopping, unreliable and condecending customer service

Homechoice customer service is incredibly disappointing, their consultants have no interest in resolving customer queries and always opt for the quickest way to get rid of a customer by always saying no without even thinking twice. I made a cash order online, paid same day but somehow the delivery address was set to my residential area when i had previously opted for a showroom delivery. Same day I sent an email stating that I would like to change the delivery address (something the website clearly states that you can do as long as the address is already listed on your account) instead the consulatant **** and said that my order has already being packed and handed to the courier, clearly i am not taken serious here like i am stupid, they are more committed to the courier service company than they are to their customers. Gullible of me I accepted that and waited for the delivery to be made on Wedsday, I got notfied that the order was out for deliver but it never arrive. on the next monday I get a notification that the deliver failed and I will be contacted to reshedule deliver, after so many days of silence? since it failed i requested a refund and for the order to be cancelled the consultant said that if the order arrived i should reject it....tell me why on the same day she said this i get a notification that the order was successfully delivered when it was not? a whole company is trying to swindle me out of my own hard earned money. And the funny thing here is that the situation gets worse, their call center consultants are rude and condecending to customers. they have no interest in assisting. Right now I want nothing more to do with this company than to get my full refund I will not rest untill that happens. It is the worst ever from their sales to customer support even their delivery service and far below par, its in the trenches.